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ShopMyExchange Return Policy: 90-Day Returns, Easy Exchanges and Free Return Shipping

The ShopMyExchange return policy is straightforward: most items can be returned within 90 days of purchase for a full refund. Electronics and appliances carry a 15-day return window. Uniforms and tactical gear must be unworn with original tags. Whether you purchased online or in-store, you can return items through the mail with a free prepaid label or at any Exchange location on any military installation.

The Exchange understands that military families face unique circumstances — PCS moves, deployments and overseas assignments. That is why the return process is designed to be flexible and accommodating, with multiple channels and extended considerations for service members on active orders.

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ShopMyExchange return and exchange process with free return shipping label and 90-day policy

AI Summary: ShopMyExchange Return Policy

  • 90-day return window on most items with receipt for full refund
  • Electronics and appliances: 15-day return window
  • Uniforms and tactical gear: must be unworn with tags attached
  • Free prepaid return shipping label for online returns; in-store returns accepted at any Exchange
  • Refunds process in 5-7 business days (mail); immediate for in-store returns

Return Windows by Product Category

Different product categories have different return windows. Check the table below for your item.

Product Category Return Window Condition Required Receipt Required
Clothing & Footwear 90 days Unworn, tags attached Yes (or order confirmation)
Home & Garden 90 days Original packaging preferred Yes (or order confirmation)
Health & Beauty 90 days Unopened / unused Yes (or order confirmation)
Toys & Games 90 days Original packaging preferred Yes (or order confirmation)
Sports & Outdoors 90 days Unused, original packaging Yes (or order confirmation)
Electronics & Appliances 15 days Complete with all accessories Yes (required)
Computers & Tablets 15 days Factory reset, all accessories Yes (required)
Uniforms & Tactical Gear 90 days Unworn, tags attached, unaltered Yes (required)
Mattresses Sleep trial period (varies) Per manufacturer policy Yes (required)
Gift Cards Non-returnable N/A N/A
Personalised / Custom Items Non-returnable N/A N/A
Software & Video Games (opened) Exchange for same title only Defective media Yes (required)

How to Return an Item

ShopMyExchange offers two convenient return methods for every purchase.

Online Return (Mail)

Sign in to your ShopMyExchange account and navigate to order history. Select the order containing the item you wish to return and click "Start Return." Choose the item, select a reason for the return, and confirm. The system generates a prepaid return shipping label that you can print at home. Pack the item securely, attach the label and drop the package at any USPS, UPS or FedEx location depending on the carrier specified on the label.

Once the Exchange receives your return package, the item is inspected and your refund is processed within 5 to 7 business days. You receive an email confirmation when the refund is issued. The prepaid label cost is free for standard returns. If the return is due to an Exchange error (wrong item, damaged goods), expedited return shipping is provided at no cost.

In-Store Return

Bring the item to the customer service desk at any Exchange store on any military installation. You do not need to return to the same store where you purchased the item. Online purchases can also be returned in-store. Bring the item, original packaging if available, and your receipt or order confirmation email. The store associate processes your return on the spot and issues an immediate refund to your original payment method.

In-store returns are the fastest option. There is no waiting for mail delivery or processing time. If you are near an Exchange location, this is the recommended method. For electronics returns within the 15-day window, in-store returns allow you to inspect replacement options immediately and make an exchange on the spot rather than waiting for a new shipment.

Refund Processing and Payment Methods

How Refunds Are Issued

Refunds are always issued to the original payment method. If you paid with a MILITARY STAR card, the refund appears as a credit on your next statement. Credit card and debit card refunds are processed within 5 to 7 business days after the Exchange receives and inspects the returned item. In-store returns generate an immediate refund. Bank processing may add an additional 3 to 5 business days before the credit appears on your statement.

If you paid with a gift card, the refund is issued to a new Exchange gift card. If you paid with a combination of payment methods, the refund is split proportionally across each method. For items purchased during a promotional pricing event, the refund reflects the actual price paid, not the current retail price.

Exchanges and Replacements

If you want to exchange an item for a different size, colour or model, the easiest method is an in-store exchange at any Exchange location. For online exchanges, initiate a return for the original item and place a new order for the replacement. The Exchange does not currently support direct online exchanges due to inventory management across multiple distribution centres.

Defective items within the manufacturer warranty period may be eligible for direct replacement rather than refund. Contact ShopMyExchange customer service at 1-800-527-2345 or through the Help Centre for warranty claims. The Exchange coordinates directly with manufacturers for warranty replacements on electronics, appliances and other warrantied goods.

Special Return Circumstances for Military Families

PCS and Deployment Extensions

The Exchange understands that military service creates situations where standard return windows may not be practical. Service members who receive PCS orders or deployment orders during a return window may request an extension. Contact customer service with your orders documentation and the Exchange will extend your return window on a case-by-case basis. This policy recognises that a soldier who deploys three days after buying a laptop should not lose the ability to return it.

APO/FPO Returns

Military families stationed overseas can return items by mail using the same online return process. The Exchange provides a prepaid USPS label that works from APO/FPO/DPO addresses. Drop the package at your installation's military post office. Return shipping from APO/FPO addresses may take 10 to 21 days to reach the Exchange processing centre. The return date is based on the postmark date, not the date the Exchange receives the package, so overseas service members are not penalised for military mail transit times.

People Also Ask About ShopMyExchange Returns

What is the ShopMyExchange return policy?
Most items can be returned within 90 days of purchase with a receipt for a full refund. Electronics and appliances have a 15-day return window. Uniforms must be unworn with tags. Returns are accepted online (free prepaid label) or at any Exchange store. Gift cards, personalised items and opened software are non-returnable.
Can I return online purchases to an Exchange store?
Yes. Items purchased on ShopMyExchange can be returned to any Exchange store on any military installation. Bring the item with original packaging if available, plus your order confirmation email or receipt. The store processes an immediate refund. This is the fastest return method and is recommended for anyone near an Exchange location.
How long do refunds take to process?
In-store returns are refunded immediately. Online mail returns are processed within 5 to 7 business days after the Exchange receives and inspects the package. MILITARY STAR card refunds appear on your next statement. Credit and debit card refunds may take an additional 3 to 5 business days to appear on your bank statement after the Exchange issues the credit.
What items cannot be returned to ShopMyExchange?
Non-returnable items include gift cards, personalised or custom-engraved merchandise, opened software and video games (exchange for same title only if defective), mattresses outside the sleep trial period, perishable items (food, flowers), and hazardous materials. All non-returnable items are clearly marked on the product page before purchase.

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