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ShopMyExchange Price Match Guarantee: Get the Best Price on Every Purchase

Found a lower price at a civilian retailer? ShopMyExchange will match it. The Exchange Price Match Guarantee ensures military families never pay more than they would at major retailers like Amazon, Walmart, Target or Best Buy. And because every Exchange purchase is tax-free, a price-matched item at the Exchange actually costs less than the same item at the civilian retailer after sales tax.

The price match applies before and after purchase. Submit a request online or at any Exchange store with proof of the competitor's current price. The Exchange verifies and adjusts your order. Combined with MILITARY STAR card rewards, a price-matched Exchange purchase delivers the lowest total cost available anywhere.

Submit a Price Match Price Match Help
ShopMyExchange price match guarantee comparison showing matched price plus tax-free savings

AI Summary: ShopMyExchange Price Match

  • Exchange matches prices from major authorised U.S. retailers on identical items
  • Price match available before purchase or within 30 days after purchase
  • Tax-free benefit stacks on top of matched price for additional 6-10% savings
  • Submit requests online, by phone, or at any Exchange store with proof of competitor price
  • MILITARY STAR card rewards still apply on price-matched purchases

Eligible vs. Ineligible Price Match Scenarios

The price match policy covers most standard retail pricing but excludes certain special conditions and non-authorised sellers.

Eligible for Price Match Not Eligible for Price Match
Amazon (sold and shipped by Amazon) Amazon third-party/Marketplace sellers
Walmart (walmart.com or in-store) Walmart Marketplace third-party sellers
Target (target.com or in-store) eBay, auction sites, bidding platforms
Best Buy (bestbuy.com or in-store) Coupon or promo code prices
Home Depot and Lowe's Membership-only prices (Costco, Sam's Club)
Nationally recognised retail chains Clearance, closeout or liquidation pricing
Regular sale prices open to general public Bundle deals or package-only pricing
Items currently in stock at competitor Out-of-stock or discontinued items
Identical brand, model, size and colour Refurbished, open-box or used items
Authorised U.S. dealers Grey market or unauthorised importers

How to Submit a Price Match Request

Three convenient ways to get your price matched at the Exchange.

Online Request

Sign in to your ShopMyExchange account and navigate to the price match request form. Enter the product details, the competitor's URL showing the lower price, and your order number (if requesting a post-purchase adjustment). Attach a screenshot of the competitor's product page showing the price, availability and item details. The Exchange reviews requests within 1 to 2 business days and notifies you by email of the decision.

In-Store Request

Visit any Exchange customer service desk with the item you wish to purchase (or your receipt for a post-purchase match). Show the associate the competitor's current advertisement, website, or printed flyer displaying the lower price. The associate verifies the item is identical and the competitor is eligible, then adjusts the price at the register. In-store price matches are processed immediately.

Phone Request

Call ShopMyExchange customer service at 1-800-527-2345 and request a price match. Provide the item details, competitor name and price, and your order number. The representative verifies the competitor's price while on the call and processes the adjustment. Phone requests are useful for online orders when you prefer to speak with a representative rather than submitting a digital form.

The Tax-Free Price Match Advantage

When the Exchange matches a competitor's price, military families save even more because no sales tax is added.

Real Savings Example

Consider a 65-inch television priced at $799.99 at both the Exchange and a major civilian retailer. A civilian buyer in Texas pays $799.99 plus 8.25% sales tax, totalling $865.99. A military shopper at the Exchange pays $799.99 with zero tax. Now suppose Amazon drops the price to $749.99. The Exchange matches it. The military shopper pays $749.99 with no tax. The civilian buyer at Amazon pays $749.99 plus tax ($811.86 in Texas). The Exchange shopper saves $61.87 on that single purchase compared to the civilian buyer — even at the same advertised price.

Add MILITARY STAR card rewards (1% = $7.50) and the military shopper's actual cost is effectively $742.49. That is a $123.50 total advantage over the civilian buyer for the exact same television. This is why the Exchange price match combined with tax-free shopping creates the best deal available to military families.

Post-Purchase Price Protection

The 30-day post-purchase price match window provides valuable price protection. If you buy an electronic item at the Exchange and the price drops at a competitor within 30 days, you can request a retroactive price adjustment. This eliminates the common anxiety of buying too early before a sale. Military families can purchase with confidence knowing they are protected if prices drop.

To request a post-purchase adjustment, sign in to your ShopMyExchange account, navigate to order history, and select "Request Price Match" on the relevant order. Provide proof of the competitor's lower price. The difference is refunded to your original payment method within 5 to 7 business days. This applies to both online and in-store Exchange purchases.

Price Match Tips for Military Shoppers

When to Use Price Match

The Exchange already prices most items competitively, but price matching is most valuable on electronics, large appliances and brand-name goods where civilian retailers frequently run sales. Before any major purchase, spend 60 seconds checking the price on Amazon and Best Buy. If the competitor's price is lower, screenshot it and submit a price match. The few minutes invested can save $50 to $200 on big-ticket items, plus you retain the tax-free benefit and MILITARY STAR card rewards.

Price Match During Sales Events

Major civilian sales events like Black Friday, Prime Day and holiday sales often drop prices temporarily. The Exchange matches these sale prices as long as the competitor has the item in stock and available at the advertised price. Military families can leverage these sales events through the Exchange, getting the sale price plus tax-free savings. Just be sure to submit the price match request while the competitor's sale is active and the item is in stock.

People Also Ask About Exchange Price Matching

How does the ShopMyExchange price match work?
Find an identical item at a lower price from an eligible retailer, then submit a price match request online, by phone or at any Exchange store. Provide proof of the competitor's current price (screenshot, URL, advertisement). The Exchange verifies and adjusts your purchase price. Combined with tax-free savings, the matched price at the Exchange costs less than the competitor after tax.
Which retailers does ShopMyExchange price match?
Major authorised U.S. retailers including Amazon (sold by Amazon), Walmart, Target, Best Buy, Home Depot, Lowe's and other nationally recognised chains. The item must be identical (brand, model, size, colour) and currently in stock. Third-party marketplace sellers, auction sites, membership-only stores (Costco, Sam's Club), and clearance pricing are excluded.
Can I request a price match after I have already purchased an item?
Yes. If you find a lower price within 30 days of your Exchange purchase, submit a post-purchase price match request. Provide your receipt or order number plus proof of the competitor's price. The difference is refunded to your original payment method within 5 to 7 business days. Request via your ShopMyExchange account, by phone at 1-800-527-2345, or at any Exchange store.
What items are excluded from the Exchange price match?
Excluded items include third-party marketplace listings, auction/bidding prices, coupon or promo code prices, membership-only pricing, bundle or package deals, clearance and closeout items, refurbished or open-box goods, out-of-stock items, and products from unauthorised dealers. The competitor must be an authorised U.S. retailer with the item available at the advertised price.

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