ShopMyExchange Help Centre

Orders and Tracking

After placing an order on ShopMyExchange, you will receive an email confirmation with your order number. Once your item ships, a second email provides the tracking number and carrier link. To check order status at any time, sign in to your account and navigate to Order History. Standard domestic orders ship within 1-3 business days. APO/FPO orders are processed within the same timeframe but transit time extends to 7-14 business days via Military Postal Service.

If your tracking information has not updated within 5 business days of the ship date, or if your package shows as delivered but you have not received it, contact customer service at 800-527-2345. Our team can initiate a trace with the carrier and, if necessary, arrange a replacement shipment or refund. For APO/FPO deliveries, allow additional time as military postal processing may cause delays that are not reflected in civilian tracking systems.

Returns and Refunds

The Exchange offers a straightforward return policy designed to give military shoppers confidence in every purchase. Most merchandise can be returned within 90 days of purchase with the original receipt for a full refund to the original payment method. Electronics and appliances carry a 15-day return window. Uniforms and tactical gear must be unworn with all tags attached.

For online purchases, initiate your return through the Order History section of your account. A prepaid return shipping label is provided at no cost. Pack the item securely and drop it at any USPS location. In-store returns can be processed at any Exchange customer service desk — you do not need to return the item to the specific Exchange where it was purchased. Refunds typically process within 5-7 business days after the returned item is received and inspected.

Tax-Free Benefit

Every purchase at ShopMyExchange is exempt from state and local sales tax. This is a federal benefit codified in law, not a temporary promotion. The tax savings apply to all product categories — electronics, clothing, home goods, personal care, and uniforms. On high-value purchases like appliances and electronics, the tax savings alone can exceed $100. Over a military career, cumulative savings reach into the tens of thousands of dollars. See Tax-Free Shopping for full details.

Price Match Guarantee

The Exchange matches prices from major civilian retailers on identical items. If you find a lower advertised price at Amazon, Walmart, Target, Best Buy or another authorised competitor, the Exchange will match it. The price match applies to the pre-tax price — and your Exchange purchase remains tax-free on top of the matched price. To request a match, contact customer service with the competitor's current listing. The item must be identical (brand, model, size) and in stock at the competitor. See Price Match for the full policy.